Shipping and Payment

DELIVERY

We offer door-to-door courier service via The Courier Guy.  We also offer an option to collect your products from our at home office in Kenilworth, Cape Town.

Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order.

We have a flat courier rate for most of our products nationwide. Some of our larger items incur extra courier fees, which will be displayed in the product description. If you purchase other goods with this large item, you will only be charged the larger item’s shipping rate.

Please see our shipping prices below:

  • Standard Courier:
    • Cape Town R85
    • National R150
  • Large Items Courier: R300+

Courier within Cape Town takes 1-2 working days and other areas between 2-4 working days. Please also note the lead times on the manufacture of certain products.

RETURNS

If you would like to return or exchange your order, unfortunately we cannot offer returns as our products are made to order. We may consider a store credit if we can re-sell your item and the item is unopened and in saleable condition.

If your order is damaged in anyway on delivery, please notify us immediately on info@madzscapes.co.za so that we can make it right.


PAYMENT


We use Payfast Payments gateway to process credit cards on our website. This is 100% safe and protected . Enter your credit card details directly on the payment page and your order will be processed immediately. There is an option to store your credit card information for future purposes, should you so wish. Your information is 100% safe and secure.